Cleobetra Casino Terms & Conditions
- Agreeing to These Terms
- Who May Use the Casino
- Creating Your Player Account
- Identity and Security Checks
- Funding Your Account
- Requesting a Withdrawal
- Promotions and Bonus Conditions
- Using the Services Properly
- Conduct That Is Not Allowed
- Ownership of Website Content
- Limits on Responsibility
- When Access May Be Restricted
- Handling Personal Information
- Safer Gambling Practices
- Changes to These Conditions
- Getting in Touch
These Terms and Conditions govern access to and use of Cleobetra Casino by customers in Australia. They explain the rules that apply when you create an account, deposit funds, use casino services, claim promotions or request a withdrawal.
By visiting the website or using any Cleobetra Casino service, you confirm that you have read and understood these Terms and Conditions. If you do not agree with any part of them, you must not register or continue using the services.
Agreeing to These Terms
These Terms and Conditions form a binding agreement between you and Cleobetra Casino. They apply together with any promotion rules, payment conditions, privacy information and other rules displayed on the website. Where a specific promotion contains additional conditions, those conditions apply to participation in that promotion.
You are responsible for reviewing the current version before using the casino. Continued use of the website after an update means that you accept the revised terms, subject to any rights that cannot legally be excluded.
Who May Use the Casino
Cleobetra Casino is available only to individuals aged 18 or over. By registering, you confirm that you meet the minimum age requirement and that gambling is permitted for you in the place where you are located.
You must not use the services if you are located in a jurisdiction where online gambling or access to the website is restricted. Cleobetra Casino may refuse access where it reasonably believes that a customer is underage, located in a restricted area or otherwise unable to use the services lawfully.
Creating Your Player Account
An account is required to access real-money features. You must provide accurate, current and complete information during registration. The account must be created in your own name and may not be opened on behalf of another person.
Each customer may hold only one account unless Cleobetra Casino has expressly approved an exception. You are responsible for keeping your login credentials confidential and for all activity carried out through your account. Notify Cleobetra Casino promptly if you suspect unauthorised access or discover that your details are no longer secure.
Identity and Security Checks
Cleobetra Casino may request documents or information to verify your identity, age, address, payment method or source of funds. Verification can be required before deposits, withdrawals, bonuses or continued account access are permitted.
Documents must be genuine, readable and valid. You must respond within a reasonable period to verification requests. If information cannot be confirmed, Cleobetra Casino may delay a transaction, restrict account functions or close the account in accordance with these Terms and Conditions.
Funding Your Account
Deposits must be made using a payment method that belongs to you or that you are authorised to use. Cleobetra Casino does not accept responsibility for delays caused by banks, payment providers or technical issues outside its reasonable control.
- Review the transaction details before confirming a deposit.
- Do not use funds obtained through unlawful activity or unauthorised payment methods.
- Deposit limits or other controls may be available and should be used if they help you manage your play.
- Funds credited in error must not be used and may be removed from the account.
Cleobetra Casino may apply reasonable checks to deposits and may decline or reverse a transaction where fraud, misuse or an unresolved payment issue is suspected.
Requesting a Withdrawal
Withdrawals are processed only after applicable verification and security checks have been completed. You may be required to withdraw funds to a payment method held in your name, subject to the options available and any restrictions imposed by the relevant provider.
Before a withdrawal is approved, Cleobetra Casino may confirm that wagering requirements have been met and that the account has not breached these Terms. Processing times can vary depending on the selected method, verification status and third-party payment providers. You remain responsible for ensuring that the withdrawal information you provide is accurate.
Promotions and Bonus Conditions
Bonuses, free spins and other promotional offers are subject to the specific terms published with each offer. These terms may include eligibility rules, minimum deposits, wagering requirements, expiry dates, game restrictions, maximum winnings or withdrawal limits.
Unless the applicable promotion states otherwise, a customer may not claim the same offer more than once or use multiple accounts to obtain a promotional benefit. Cleobetra Casino may withhold or cancel a bonus where it has been obtained through error, abuse, collusion or a breach of the relevant terms.
Always read the complete promotion conditions before opting in. Bonus balances and winnings may remain unavailable for withdrawal until the stated requirements have been satisfied.
Using the Services Properly
You must use Cleobetra Casino only for lawful personal entertainment. You must provide truthful information, follow the instructions shown on the website and respect all account, payment and promotional rules.
It is your responsibility to maintain suitable equipment, software, internet access and security settings. Cleobetra Casino does not guarantee that the website will always be available, uninterrupted or free from technical defects, although reasonable steps may be taken to maintain service quality.
Conduct That Is Not Allowed
The following activities are prohibited:
- Creating or controlling accounts for another person.
- Using false, misleading or stolen identity information.
- Attempting to manipulate games, payment systems, promotions or account procedures.
- Using automated software, bots, scripts or other tools to gain an improper advantage.
- Colluding with other customers or interfering with the experience of other users.
- Using the website to facilitate fraud, money laundering or any unlawful activity.
- Introducing malware, harmful code or material that could damage the website or its users.
Suspected prohibited conduct may be investigated and may result in restrictions, cancellation of bonuses, voiding of affected activity or account closure.
Ownership of Website Content
Website text, graphics, logos, software, layouts, game materials and other content made available by Cleobetra Casino are protected by applicable intellectual property rights. Unless these Terms expressly allow it, you may not copy, modify, distribute, publish, sell or commercially exploit that content.
Cleobetra Casino grants you a limited, personal and non-transferable permission to access the website for its intended purpose. This permission ends when your account is closed or your access is otherwise withdrawn.
Limits on Responsibility
Cleobetra Casino will take reasonable care in providing its services, but it cannot guarantee that every feature will be continuously available or that all information will always be complete and error-free. Technical failures, communication interruptions, payment delays and events outside reasonable control may affect service availability.
To the extent permitted by applicable law, Cleobetra Casino is not responsible for losses arising from your failure to protect account credentials, inaccurate information supplied by you, misuse of the services or reliance on website content that was not intended as personalised advice. Nothing in these Terms removes a responsibility that cannot lawfully be excluded.
When Access May Be Restricted
Cleobetra Casino may suspend, limit or close an account where it reasonably considers that you have breached these Terms, failed a verification check, used an unauthorised payment method, engaged in suspicious conduct or created a risk to the website or other customers.
An account may also be restricted for operational, security or legal reasons. During a review, deposits, wagers, bonuses or withdrawals may be temporarily unavailable. Where an account is closed, any remaining balance will be handled after relevant checks, subject to legitimate deductions and applicable rights.
Handling Personal Information
Personal information is collected and used to operate the account, process transactions, provide customer support, meet security requirements and improve the services. Information may be shared with service providers where necessary for these purposes, including payment, identity verification, fraud prevention and technical support providers.
Cleobetra Casino applies reasonable measures to protect personal information, but no online system can be guaranteed completely secure. You should keep your account details private and review the applicable privacy information to understand how information is handled.
Safer Gambling Practices
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set limits that suit your circumstances, take regular breaks and avoid playing when you are distressed, impaired or under pressure.
- Decide how much time and money you can afford before you begin.
- Do not chase losses or increase stakes to try to recover them.
- Use available account controls or request assistance if gambling is becoming difficult to manage.
- Consider taking a break or stopping altogether whenever play no longer feels enjoyable.
If you are concerned about your gambling, contact an appropriate support service or qualified professional. Cleobetra Casino may apply requested restrictions and may ask questions intended to support safer use of the account.
Changes to These Conditions
Cleobetra Casino may update these Terms and Conditions to reflect changes to the services, security procedures, promotions or operational requirements. The revised version will be published on the website with an updated effective date where appropriate.
Changes will not normally affect transactions or promotional participation already completed, unless this is necessary to address fraud, a legal requirement or another serious operational issue. You should check the terms regularly and stop using the services if you do not accept an update.
Getting in Touch
Questions about these Terms, account access, verification, payments or responsible gambling can be directed to Cleobetra Casino customer support at [email protected]. When contacting support, provide enough information for your request to be identified, but do not send passwords or full payment credentials.
These Terms are intended to provide clear rules for using Cleobetra Casino. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.
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